Frequently asked questions

How much is delivery ?


Delivery prices are as follows: $15 - <15km of CBD $15 - <15km Joondalup $25 - 15-25km of CBD $35 – 25-35km of CBD




Can I pick up ?


Yes, we are in Landsdale, Western Australia. If you have chosen this option we will contact you to arrange a time.




Can you ship outside of WA ?


No, we do not deliver outside of the Perth metropolitan area.




How do you store them ?


We recommend you get the chocolate strawberries delivered on the day of event as it is best eaten as soon as possible. Otherwise, keep them below 5 degrees in the refrigerator.




How long do they last ?


We source our strawberries on the farm early in the morning to guarantee the freshest produce to our customers. Once the strawberries are dipped in chocolate it will last about 24-48 hours, it is still recommended that they be eaten within the day.




Is it vegan ?


We have a dark chocolate option that is popular with our vegan customers, it is 70% cocoa.




Is it gluten free ?


Yes, all of our chocolate that we use are gluten free! Toppings with (gf) are gluten free.




How far in advance should I order ?


It is required that customers allow at least 48 hours’ notice for gift boxes and bouquets. For other products, there is a minimum order notice on each product page. Please note that orders that don’t allow minimum notice will be cancelled.




What chocolate do you use ?


Quality Belgian callebaut chocolate.




Do you have a store ?


No, we do pop-up stores around Perth. Follow our Instagram to see where we are heading to next !




Can you do rush orders ?


We always try our best to help you deliver your gift to your loved ones. However, some products require a specific amount of time in the studio and our days are usually booked out! We suggest you email us before you place an order in case it gets cancelled.




What happens if the recipient is not at address of delivery ?


We can leave them in a safe and cool space at your own risk. We will give you a call and if we can't get a hold of you we will to take the chocolate strawberries back to our HQ. Another delivery charge will be made to deliver again that day. If the order is not collected within the day, the order is cancelled, and no refunds will be given.









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HAVE A QUESTION ?

FOR QUESTIONS OR COMMENTS ABOUT OUR PRODUCTS AND SERVICES GET IN TOUCH.
 

NOTICE:

DUE TO COVID-19 WE WILL BE CLOSED UNTIL FURTHER NOTICE.

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